Pedal Cover

Contact Customer Service

Our family approach means we don’t rely on big call centres for our customer support. Our small team of enthusiastic cyclists handle any queries personally, allowing us to deliver an outstanding customer service level.

If you would like help with a new quotation, make and adjustment to an existing policy or discuss your renewal please get in touch.

We are open Monday to Friday from 9 am until 5 pm.

Visit us

The Old Mill, Ewenny, CF35 5BN

Call us

0800 121 4424

Claims Contact Numbers

We have split responsibility between the Pedal Cover team, and our underwriters for claims.

Our insurer partners are experts when it comes to home and travel insurance claims, and provide an enormous resource to settle claims incredibly efficiently.

At Pedal Cover, we are the cycle experts and deal with bicycle insurance claims personally.

Please check below the best contact details for your claim.

Bicycle Claims

If you have claims under your home insurance for your bicycle (accidental damage, theft or race withdrawal), click the relevant button below to complete an easy online form.

Home Claims

For NON-bike related home claims, ONLY register your claim with NIG if your renewal date is in the year 2022 and your policy number starts ‘PCHH‘,  otherwise report your claim to AXA.

Travel Claims

We changed travel supplier on the 1st of May 2021 to Tif. Please make sure you contact the correct claims team, the details can be found in the toggles below. If you are not sure check your policy wording.

For all Tif travel Claims you can visit:


or call 0203 829 6761
8 am – 8 pm Weekdays
9 am – 1 pm Saturdays

For all gadget claims please contact:

Taurus Insurance Services Limited
by email:
or call: 0330 041 2864
9 am-5 pm Weekdays only

For non-emergency claims call Mon-Fri 9 am – 5 pm. In the event of a medical emergency abroad call Millstream 24/7 on:

+44 (0)330 660 0785