0800 121 4424
Lines Open Mon-Fri 9-5pm

Claims information

We have split responsibility between the Pedal Cover team and our underwriters for claims. 

Our insurer partners are experts in home insurance claims and provide enormous resources to settle claims efficiently. At Pedal Cover, we are the cycle experts and personally deal with bicycle insurance claims. Please check below the best contact details for your claim.

Home insurance for cyclists

Home & bike policy claims

If you have a “home and bike” policy, please login to your dashboard by clicking the button below.

Once logged in click “start a claim”. 

You will then have options to start a bicycle claim with our cycle claims team, or a home insurance claim with the NIG home team.

If your insurance is NOT with NIG, e.g. you have a Home & Legacy policy or an AXA policy please refer to your policy wording for claims information

Home insurance for cyclists

Bicycle-only policy claims

If you have a “bicycle-only” policy, please login to your dashboard by clicking the button below.

Once logged in click “start a claim”.

You will be able to claim for any cover on your policy including damage, theft and race fee.

Mountain bike travel insurance

Travel claims

In the event of a medical emergency where you need to go into hospital or may need to return home early, you need to contact our emergency medical claims service as soon as possible. Please click below for more information

For all other travel claims, please click below to submit a non-emergency travel claims form.

For more details on making a travel claim and the information you will need to supply to support your claim, please refer to the policy wording, available to view online here.  



Contact us

The Old Mill, Ewenny, CF35 5BN
0800 121 4424
Lines Open Mon-Fri 9-5pm

24-hour emergency medical service

Please tell us immediately about any serious illness or accident abroad where you have to go to a hospital, or you may have to return home early or extend your stay because of any illness or injury. If you cannot do this because the condition is life, limb, sight or organ threatening, you should contact us as soon as possible. You must also tell us if your medical expenses are over £500. If you are claiming for a minor illness or accident, you should, where possible, pay the costs initially and reclaim the money from us later. You can call 24 hours a day, 365 days a year or email.

Phone: UK +44 (0)20 8603 9485 Fax: UK +44 (0)20 8603 0204
Email: medical@allianz-assistance.co.uk

Please give us your age and your insurance booking or validation certificate number. Say that you are insured with Pedal Cover and quote reference 7409TVL 06/22 (Pedal Cover). Below are some of the ways the 24-hour emergency medical service can help.

Confirmation of payment

We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim. We may require written consent to contact your doctor to obtain details of any past medical history explicitly relating to your claim.


If our medical advisers think it would be in your medical interests to bring you back to your home or a hospital or nursing home in your home country. In that case, you will normally be transferred by a regular airline or road ambulance. We will use an air ambulance where medically necessary in very serious or urgent cases. We will consult the treating doctor and our medical advisers first. If you need to go home early, the treating doctor must provide a certificate confirming that you are fit to travel. Without this, the airline can refuse to carry any sick or injured person.

You can contact us at any time, day or night. You will be answered by one of our experienced assistance coordinators who you should give all relevant information to. Please make sure you have details of your policy before you phone.

All other claims

To submit a claim online, please go to: www.submitaclaim.co.uk. Alternatively, you can download a claim form at: www.csal.co.uk or write to Claims Settlement Agencies 308-314 London Road, Hadleigh, Essex.