24-hour emergency medical service
Please tell us immediately about any serious illness or accident abroad where you have to go to a hospital, or you may have to return home early or extend your stay because of any illness or injury. If you cannot do this because the condition is life, limb, sight or organ threatening, you should contact us as soon as possible. You must also tell us if your medical expenses are over £500. If you are claiming for a minor illness or accident, you should, where possible, pay the costs initially and reclaim the money from us later. You can call 24 hours a day, 365 days a year or email.
Phone: UK +44 (0)20 8603 9485 Fax: UK +44 (0)20 8603 0204
Email: medical@allianz-assistance.co.uk
Please give us your age and your insurance booking or validation certificate number. Say that you are insured with Pedal Cover and quote reference 7409TVL 06/22 (Pedal Cover). Below are some of the ways the 24-hour emergency medical service can help.
Confirmation of payment
We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim. We may require written consent to contact your doctor to obtain details of any past medical history explicitly relating to your claim.
Repatriation
If our medical advisers think it would be in your medical interests to bring you back to your home or a hospital or nursing home in your home country. In that case, you will normally be transferred by a regular airline or road ambulance. We will use an air ambulance where medically necessary in very serious or urgent cases. We will consult the treating doctor and our medical advisers first. If you need to go home early, the treating doctor must provide a certificate confirming that you are fit to travel. Without this, the airline can refuse to carry any sick or injured person.
You can contact us at any time, day or night. You will be answered by one of our experienced assistance coordinators who you should give all relevant information to. Please make sure you have details of your policy before you phone.
All other claims
To submit a claim online, please go to: www.submitaclaim.co.uk. Alternatively, you can download a claim form at: www.csal.co.uk or write to Claims Settlement Agencies 308-314 London Road, Hadleigh, Essex.
