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Claims information

Combined Home & Bike Insurance Claims

We combine covers for both your home and bikes under one fantastic policy however we think it is vital that bicycle claims are dealt with by people that know about bikes.

If you have a “home and bike” policy, please login to your dashboard by clicking the button below.

Once logged in click “start a claim”.

You will then have options to start a bicycle claim with our cycle claims team, or a home insurance claim.

 

Login to dashboard

Dedicated Cycle Insurance Claims

If you have a dedicated cycle insurance policy, please login to your dashboard by clicking the button below.

Once logged in click “start a claim”.

You will be able to claim for any cover on your policy including damage, theft and race fee.

Login to dashboard

Travel Insurance Claims

At Pedal Cover we use third parties to handle our travel insurance claims. The companies we use are experts in their field and have the resources to give you the best service.

Things usually go smoothly with our third party providers but if for you are experiencing issues please contact Pedal Cover support immediately so we can assist.

 

What type of travel claim do you need information for?

Medical emergency claims

In the event of a medical emergency where you need to go into hospital or may need to return home early, you need to contact our emergency medical claims service as soon as possible. Please click below for more information

24-hour emergency medical info

All other travel claims

Our non-emergency claims are managed by Claims Settlement Agencies (CSAL). CSAL’s have an online form, the button can be found at the bottom of this section.  If it is your first claim with them, you will need to register and create an online profile.

Before you start the online form it is worth spending a minute to work out what documents you need to successfully submit a claim and please have your insurance schedule to hand.

INFORMATION NEEDED TO SUPPORT YOUR CLAIM

You will need to provide certain information to enable a claim to be fully assessed. This information will vary depending on which section of cover you are claiming under. Examples of the types of information CSAL will need are given below, but there may be other evidence required. 

Unless CSAL agree to pay for any information it will need to be provided at your own expense.

Medical certificatesA medical certificate from the treating doctor or a consultant specialising in a relevant field explaining why you required medical attention, were unable to travel, forced to cancel, extend, cut short or forfeit any pre-arranged plans or paid for activities, or rearrange any travel plans.
Police (or other authority) reportsA report from the local police or other relevant authority in the country where the incident occurred confirming dates, circumstances, and further details of the loss, theft, attempted theft, mugging, damage, quarantine, lawful or unlawful detention.
Travel tickets and baggage tagsAll travel tickets (including any unused travel tickets) and baggage tags.
Receipts, bills, valuations and proof of ownershipAn original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced, purchased or hired as emergency temporary replacements. Receipts or bills for any costs incurred for in-patient/out-patient treatment, telephone calls, emergency dental treatment, transport, accommodation, hospital or medical fees and any other charges or expenses which are to be considered as part of a claim.
Confirmation letters, reports, invoices and noticesConfirmation of the loss, delay, failure, cancellation or circumstance leading to the claim in the form of a letter, invoice, report or notice of cancellation from (as appropriate) your tour operator or their representative, airline, baggage handler, service provider, retailer, hotel or accommodation provider, emergency service, commanding officer, event organiser, public transport provider or relevant authority.
Death certificatesFor any claim involving the death of you or any related party, the original death certificate will be required.
Non-emergency claims form

24-hour emergency medical service

Please tell us immediately about any serious illness or accident abroad where you have to go to a hospital, or you may have to return home early or extend your stay because of any illness or injury. If you cannot do this because the condition is life, limb, sight or organ threatening, you should contact us as soon as possible. You must also tell us if your medical expenses are over £500. If you are claiming for a minor illness or accident, you should, where possible, pay the costs initially and reclaim the money from us later. You can call 24 hours a day, 365 days a year or email.

Phone: UK +44 (0)20 8603 9485 Fax: UK +44 (0)20 8603 0204
Email: medical@allianz-assistance.co.uk

Please give us your age and your insurance booking or validation certificate number. Say that you are insured with Pedal Cover and quote reference 7409TVL 06/22 (Pedal Cover). Below are some of the ways the 24-hour emergency medical service can help.

Confirmation of payment

We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim. We may require written consent to contact your doctor to obtain details of any past medical history explicitly relating to your claim.

Repatriation

If our medical advisers think it would be in your medical interests to bring you back to your home or a hospital or nursing home in your home country. In that case, you will normally be transferred by a regular airline or road ambulance. We will use an air ambulance where medically necessary in very serious or urgent cases. We will consult the treating doctor and our medical advisers first. If you need to go home early, the treating doctor must provide a certificate confirming that you are fit to travel. Without this, the airline can refuse to carry any sick or injured person.

You can contact us at any time, day or night. You will be answered by one of our experienced assistance coordinators who you should give all relevant information to. Please make sure you have details of your policy before you phone.

All other claims

To submit a claim online, please go to: www.submitaclaim.co.uk. Alternatively, you can download a claim form at: www.csal.co.uk or write to Claims Settlement Agencies 308-314 London Road, Hadleigh, Essex.

Products

Combined Home & Bike Insurance

Dedicated Cycle Insurance

Holiday Cycle Travel Insurance

UK Private Medical Insurance

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The Old Mill, Ewenny, CF35 5BN
0800 121 4424
Lines Open Mon-Fri 9-5pm
enquiries@pedalcover.co.uk
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