We combine covers for both your home and bikes under one fantastic policy however we think it is vital that bicycle claims are dealt with by people that know about bikes.
If you have a “home and bike” policy, please login to your dashboard by clicking the button below.
Once logged in click “start a claim”.
You will then have options to start a bicycle claim with our cycle claims team, or a home insurance claim.
If you have a dedicated cycle insurance policy, please login to your dashboard by clicking the button below.
Once logged in click “start a claim”.
You will be able to claim for any cover on your policy including damage, theft and race fee.
At Pedal Cover we use third parties to handle our travel insurance claims. The companies we use are experts in their field and have the resources to give you the best service.
Things usually go smoothly with our third party providers but if for you are experiencing issues please contact Pedal Cover support immediately so we can assist.
In the event of a medical emergency where you need to go into hospital or may need to return home early, you need to contact our emergency medical claims service as soon as possible. Please click below for more information
ur non-emergency claims are managed by Claims Settlement Agencies (CSAL). In order to start a non-=emergency travel claim, you will need to login to your dashboard and click “Start a claim” next to your policy.
Before you start the online form it is worth spending a minute to work out what documents you need to successfully submit a claim and please have your insurance schedule to hand.
INFORMATION NEEDED TO SUPPORT YOUR CLAIM
You will need to provide certain information to enable a claim to be fully assessed. This information will vary depending on which section of cover you are claiming under. Examples of the types of information CSAL will need are given below, but there may be other evidence required.
Unless CSAL agree to pay for any information it will need to be provided at your own expense.
| Medical certificates | A medical certificate from the treating doctor or a consultant specialising in a relevant field explaining why you required medical attention, were unable to travel, forced to cancel, extend, cut short or forfeit any pre-arranged plans or paid for activities, or rearrange any travel plans. |
| Police (or other authority) reports | A report from the local police or other relevant authority in the country where the incident occurred confirming dates, circumstances, and further details of the loss, theft, attempted theft, mugging, damage, quarantine, lawful or unlawful detention. |
| Travel tickets and baggage tags | All travel tickets (including any unused travel tickets) and baggage tags. |
| Receipts, bills, valuations and proof of ownership | An original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced, purchased or hired as emergency temporary replacements. Receipts or bills for any costs incurred for in-patient/out-patient treatment, telephone calls, emergency dental treatment, transport, accommodation, hospital or medical fees and any other charges or expenses which are to be considered as part of a claim. |
| Confirmation letters, reports, invoices and notices | Confirmation of the loss, delay, failure, cancellation or circumstance leading to the claim in the form of a letter, invoice, report or notice of cancellation from (as appropriate) your tour operator or their representative, airline, baggage handler, service provider, retailer, hotel or accommodation provider, emergency service, commanding officer, event organiser, public transport provider or relevant authority. |
| Death certificates | For any claim involving the death of you or any related party, the original death certificate will be required. |
