0800 121 4424

Terms of Business

This document details our services and our arrangements for dealing with your insurance. Please read it carefully and retain a copy for your records. We will use the English language for all communications, the contractual terms and conditions, and any information we are required to supply to you before and during the duration of the contract, and this agreement shall be subject to English Law.

Privacy statement

We are a data controller, and our data protection officer is Nicholas Cole.

We act as your agent and will collect data, including personal information and risk details, solely to enable us to obtain and provide insurance quotations arrange and administer your insurance.

Data collected is contractual and for our legitimate business interests as insurance brokers. We will be unable to offer any quotation or insurance if you refuse to provide certain personal data, including health, financial and criminal records, which we collect under the lawful basis of public interest. These would affect the provision of cover and/or performance insurance contracts.

Your information will be held securely by us and shared with insurers and anyone else involved in the normal course of arranging and administering your insurance, including reputable providers outside the EU.

To provide accurate terms, we will also obtain data about you and your insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CUE) and publicly available websites and credit referencing agencies. We will also share your contact information with The Plan Group Limited, who help us send relevant newsletters and updates on our service and other products available. We will not give anyone else your personal information except on your instructions or authority, or where we must do so by law or under regulatory requirements.

We hold information about you and your insurances and store this information while you are a client and for six years after your policy expires.

Under the Data Protection Act, 1998, data subjects have the right to see and correct personal information about them that we hold. Please write to our data protection officer at our usual office email address if you wish to exercise your rights or have a complaint about our use of your data.

Service and products

We act as an insurance intermediary, not an insurer.


Our bundled Pedal Cover ‘home and cycle’ insurance, our Pedal Cover ‘cycle only’ policies, and our Pedal Cover ‘cycle travel’ policies are offered via different insurers.  We source and arrange these products and provide information but do not offer advice or make a personal recommendation when placing your policy.  However, we may ask some questions to narrow down the selection of products on which we will provide details; you will need to choose how to proceed. 

 

When placing your bundled Pedal Cover ‘home and cycle’ insurance, we act under a delegated authority agreement for underwriting and therefore act as agent of the insurer for this activity. In some circumstances, we will act on your behalf when arranging your insurances, when helping you make any changes to your policy when you renew your insurance and in the event of a claim. 


When placing your Pedal Cover ‘cycle only’ or ‘cycle travel’ policy, we do so as a sub-agent of The Plan Group Limited which acts under a delegated authority agreement for underwriting, and in case of Pedal Cover ‘cycle only’ policies, it also acts with delegated authority for claims. We will therefore act as agents of the insurer for these activities. In some circumstances, we will act on your behalf when arranging your insurance, when helping you make any changes to your policy and when you renew your insurance. 


We provide a personal recommendation and select insurances from fair market analysis for all products other than those above. There are occasions, for certain products, where we only select products from a limited number of insurers for certain products.


We will not in any circumstance guarantee the solvency of any insurer.


Reporting claims

As part of our service, we will assist you with any claim you need to make and help you understand your responsibilities.

You must report all incidents which could lead to a claim as soon as practicable. All information relating to claims can be found HERE.

Payments & Handling of money

We accept payment by credit/debit cards – Visa, MasterCard. You may be able to spread your payments through a credit scheme, which we have arranged with Premium Credit Ltd. Rates and acceptance will be subject to a credit check.

 

We will give you complete information about your payment options and the appropriate finance agreement before finalising your insurance contract.

 

Under the terms of our agreements with the Insurance companies with whom we place business, we act as agents of the insurer in collecting premiums from you and handling money due to you, including refunds and claim payments (where we act as agent of the insurer concerning claims). We deem these funds held by the insurer with whom we have arranged your insurance. 

 

We do not pay any interest on premiums held by us to arrange and administer your insurance.

Fees and charges

We usually receive a commission from insurers, product providers, and finance providers.

  • The insurer or product provider will pay any commission we receive from the insurance premium.
  • The premium finance provider will pay any commission we receive from the finance repayment.

 

Depending on the product, we may charge fees, but we never exceed the following limits;

Arranging new policies£50
Mid-term adjustments£15
Renewals£50
Replacement/duplicate certificates or cover notes£NIL
Mid-term cancellations£30

We may also make additional charges specific to the arrangement & servicing of policies (e.g. claims handling), but these will always be advised to you in advance.

How to complain

The Financial Conduct Authority is the independent watchdog that regulates financial services. Pedal Cover is a trading style of Kingswood Insurance Brokers Ltd, which is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 550254. You can check our status at https://register.fca.org.uk or contact the FCA on 0800 111 6768. Our permitted business includes arranging, dealing in and assisting with the placing and administration of General Insurance policies and credit broking which is limited to the broking of credit agreements related to insurance premiums.

If you need a hand with anything, get in touch:                   

call:0800 121 4424
email: enquiries@pedalcover.co.uk
write:  The Old Mill, Ewenny CF35 5BN

The Financial Services Compensation Scheme

 

The Financial Services Compensation Scheme covers us (FSCS). The FSCS covers 90% of a claim without any upper limit for insurance advising and arranging. For compulsory insurances (e.g. motor insurance and employers’ liability insurance), the FSCS covers 100% of a claim without any upper limit for insurance advising and arranging. Further information about compensation scheme arrangements is available from the FSCS.

Responsibility to provide information

You are responsible for answering any questions about any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information that insurers will require; this also applies to your responses concerning any assumptions you may agree to in the process of applying for insurance cover. If any information you have provided to us changes before you take out your insurance, during the life of the policy or at renewal, you must inform us of the change. If you deliberately, recklessly or carelessly misrepresent any information related to this insurance, your policy may be cancelled without refund or treated as if it never existed, or your claim rejected or not fully paid.

Premium finance facilities and service

We are a credit broker, not a lender. We may use insurance and finance providers who will conduct a credit check and share your payment record with other lenders, all of which will be recorded on your credit record. Don’t hesitate to contact us if you do NOT consent to a credit check; however, this may affect our ability to offer you instalment facilities. Concerning the provision of credit, we offer only the facilities provided by Premium Credit Ltd from whom we may receive a commission. We will not provide you with any advice on premium finance facilities available through us, and you will need to decide on the suitability of any credit agreement offered.

Please Note: Your policy cover will cease if you fail to keep up payments on an instalment agreement or premium finance facility, and your credit rating may be affected. In entering into a credit agreement to pay your insurance premium, you give the finance provider the legal right to cancel your insurance policy on your behalf if you default on the loan and offset any refunded premium against the outstanding amount owed them. If you default on your payment terms and the finance provider requests that we cancel your policy, we will do so as your agent.

Products

Information

Contact us

Mon to Fri from 9 am to 5 pm
The Old Mill, Ewenny, CF35 5BN
0800 121 4424