In the event of a medical emergency where you need to go into hospital or may need to return home early, you need to contact our emergency medical claims service as soon as possible.
We have two different processes, depending on when you purchased your policy.
If you are unsure which service to call, click below to login to your dashboard and the click “Start a claim”. We will automatically direct you to the correct place.
Healix provides a 24 hour emergency service 365 days a year on our behalf. On contacting Healix, please mention you are insured with Yellow Jersey.
In the event of any medical emergency or hospital treatment abroad, please call the Healix 24-hour emergency number on
For out-patient treatment costing less than £200, it is recommended that you pay the hospital/clinic yourself and claim back medical expenses from us on your return to your home country.
You must contact Healix as soon as possible in the case of a serious medical emergency abroad:
When calling Healix for help, please provide the following information:
The name and phone number of the medical practitioner and hospital treating you (if appropriate).
Not contacting Healix, or not following their instructions, could affect your claim. Healix must agree, any emergency travel expenses involving air travel beforehand. If it is not possible to make contact with Healix before you are admitted to hospital or before any medical expenses are run up, because emergency treatment is required you must contact them as soon as you can.
Private medical treatment is not covered in countries where reciprocal health agreements entitle you to benefit from public health care arrangements unless authorised by Healix. Healix has the medical expertise, contacts and facilities to help you if you are injured in an accident or fall ill. Healix will also arrange transport home when this is considered to be medically necessary or when you are told about the illness or death of a close relative or a close business associate at home.
Allianz Global Assistance manages our 24-hour emergency number for customers who purchased before 04/03/2025. On contacting Allianz, please mention you are insured with Yellow Jersey and quote the reference number 7409TVL 12/21
In the event of any medical emergency or hospital treatment abroad, please get in touch with the Allianz 24-hour emergency number on
Please get in touch with Allianz immediately about any serious illness or accident abroad where you have to go to the hospital or where you may have to return home early or extend your stay because of any illness or injury. If you are unable to do this because the condition is life, limb, sight or organ threatening, you should contact Allianz as soon as you can.
You must also contact Allianz if your medical expenses are over £500. If you are claiming for a minor illness or accident, you should, where possible, pay the costs initially and reclaim the money later. You can call the emergency number 24 hours a day, 365 days a year.
For all non-emergency claims, please click, below to login to your dashboard and select “start a claim”
