Healix provides a 24 hour emergency service 365 days a year on our behalf. On contacting Healix, please mention you are insured with Pedal Cover.

In the event of any medical emergency or hospital treatment abroad, please call the Healix 24-hour emergency number on 

+44 (0) 208 608 4227

For out-patient treatment costing less than £200, it is recommended that you pay the hospital/clinic yourself and claim back medical expenses from us on your return to your home country.

You must contact Healix as soon as possible in the case of a serious medical emergency abroad:

• if you will, or might, need to stay in hospital,
• if you have hospital treatment or
• for other emergencies (for example the need to change travel arrangements and return home because a close relative has become seriously ill).

When calling Healix for help, please provide the following information:

• The policy number (shown on the policy schedule) and the policyholder’s name.
• Your name and the address you are staying at.
• The phone number you are calling from.
• The nature of the emergency.

The name and phone number of the medical practitioner and hospital treating you (if appropriate).

Not contacting Healix, or not following their instructions, could affect your claim. Healix must agree, any emergency travel expenses involving air travel beforehand. If it is not possible to make contact with Healix before you are admitted to hospital or before any medical expenses are run up, because emergency treatment is required you must contact them as soon as you can.

Private medical treatment is not covered in countries where reciprocal health agreements entitle you to benefit from public health care arrangements unless authorised by Healix. Healix has the medical expertise, contacts and facilities to help you if you are injured in an accident or fall ill. Healix will also arrange transport home when this is considered to be medically necessary or when you are told about the illness or death of a close relative or a close business associate at home.