Best visit the claims page HERE for all the most up to date information.

Building and Contents claims under this scheme are handled by NIG, part of the Direct Line Group.

However, at Pedal Cover we are the cycling experts, we handle the cycling-specific elements on their behalf.

Any family legal claims are handled by DAS, the insurer of the legal protection.

Visit the claims page HERE for all the most up to date information and contact details.

Yes. With our Pedal Cover product, any named bike is covered in Europe for up to 30 days, any one trip. With our Podium product, any named bike is covered worldwide for up to 60 days, any one trip.

If you are transporting your own bikes on or in a car, you would be covered for accidental damage and theft (if you adhere to our security criteria). If you hand your bike over to a courier company or common carrier, we would cover the bike for accidental damage so long as the bike is securely packed and you have a receipt for the transit. We would not cover the bike for theft though. If you fly with your bike, we would cover it for theft and accidental damage. The same rules apply; it must be securely packed, with a receipt as proof of transit. If your bike is lost or stolen whilst in the care of the airline, we would cover this so long as you report it to the airline within 72hrs of discovering the loss.

They are on our Podium cover, up to £10k. There is no cover on our Pedal Cover product for this.

Yes – any family members who permanently reside with you are covered under this policy.

Sports equipment is covered under our Personal Possessions section. Under our Pedal Cover product, any personal possession over £2,500 needs to be listed if you want it covered, and any personal possession under £2,500 is covered as standard. Under our Podium product, any personal possession over £5,000 needs to be listed if you want it covered, and any personal possession under £5,000 is covered as standard. We cover the sports equipment whilst stored at your home, however, we cannot cover them for accidental damage whilst in use.

If you only want to insure a couple of bikes in your fleet, that’s A-OK. Just tell us which ones you want to insure, and list them on your policy. If you claim for a bike that is not listed on your policy, we cannot cover it.

If you only want to insure a couple of bikes in your fleet, that’s A-OK. Just tell us which ones you want to insure, and list them on your policy. If you claim for a bike that is not listed on your policy, we cannot cover it.

No, it doesn’t need to be listed as the box would be covered under the cycle accessories. Bike boxes are covered up to the price you paid, you will need proof of purchase in the event of a claim.

Cycle accessories are most definitely covered. We regard accessories as items not essential to the operation of your bike e.g. jerseys, bib shorts, helmets, cycle shoes, saddlebags, cycle computers, bottle cages, bottles, clip-on tri-bars and bike boxes (the list does on…). If you have upgraded components or wheels,  you need to add them to the total value of your bike as these wouldn’t be covered under cycle accessories.

We do not depreciate bicycles. This means in most cases we ask that you insure the bicycles at the price you paid for them (whether new or second-hand).

There are a few exceptions though. If you bought the bike new from a retailer, with a significant discount, you can insure it for the RRP at the time.

If the bike is an antique or vintage, you can insure it at the valuation provided to you by a suitable shop or expert, (the valuation must be within the last 3 years).

If you built the bike up from parts, you can insure it for the sum of all the parts, including any external labour costs (i.e. you can’t include your own time).

Other insurers may have differing views on how to value your items. You may have even had a different cycling insurance policy in the past.

We have a consistent valuation method. Our examples below might help you. If you’re unsure after reading you can contact support.

You must have proof of purchase for your bikes e.g. paper or electronic receipts.

A few valuation scenarios when buying a bike from new

A few valuation scenarios when buying a USED bike

No. We can only insure pedal cycles that are permanently stored at your home, as listed on your schedule. If you keep your bikes at a second address, you should make sure they’re covered under a separate policy.

Unfortunately not, business equipment (Laptops, printers, photocopiers etc) are only covered whilst in the home.

Yes

Personal mobile phones are covered, however mobiles for business use only are not. If you need cover for accidental damage for your phone, and not just theft, you need to make sure you select the appropriate coverage.

Yes, there are different excesses applied to the policy depending on which section you’re claiming under.

We provide a selection of excesses for standard perils and fixed excesses for other sections.

In order for us to agree to the value of a custom build without any receipts, we would need you to email our customer support team so we can agree on a value. In the event of a claim, we’d hate to disagree! It’s always best to be on the same page.

We would classify an engagement ring as a ‘Valuable’ item. Under our Pedal Cover product, any valuable over £2,500 needs to be listed if you want it covered. Any valuable under £2,500 is covered as standard. Under our Podium product, any valuable over £5,000 needs to be listed if you want it covered, any valuable under £5,000 is covered as standard.

If your bike doesn’t exist anymore and it was stolen, we would look to replace your bike with a similar current make and model, up to the value of the bicycle when you bought it. If it was a collector’s item or an antique, you would be covered up to the value of recently conducted valuation.

One of the unique features of our policy is we do not depreciate the value of your bicycle, no matter its age. You should therefore always insure your bicycle for what you paid (whether new or second-hand).

If you underinsure your bicycle, we will simply reduce the settlement value proportionately to the level of underinsurance. This is common practice within most areas of insurance.

For complete clarity, here is an example of how we would calculate a pay-out for an underinsured bicycle.

(sum insured/actual value) x loss = claim sum paid

Example :

Price Paid – £2,000

Insured for – £1,500

Bike is stolen

(£1,500 / £2,000) x £1,500 = £1,125

Pay-out to the customer is £1,125 less the excess

Our customer service team are always willing to explain this if you need any further clarification.

It depends on the level of cover you have. With our Pedal Cover product, you’re covered for most cycling disciplines, but you cannot ride in Criterium races, any road races or downhill mountain biking. With our Podium product, you’re covered in every cycling discipline. So long as you’re not a pro. Sorry, Geraint.

Heave is the upward movement of the ground normally associated with clay soils that swell as they get very wet. Heave normally creates vertical cracks in the brickwork and windows, distorts doors in their frames and might lift up paths and patios.

Subsidence is where the ground beneath a property sinks, pulling the foundations down too. Subsidence is normally caused by clay shrinkage, tree roots growing close to foundations and water washing away soil beneath foundations. Cracks from subsidence are normally diagonal and get wider as they go up.

Providing that the damage is reported to the airline within 72 hours of discovery, We will cover the damaged box.

No – this is the responsibility of the landlord. You can only insure the contents of the building, as you don’t own the building itself.